Frequently Asked Questions
Everything you need to know about your Duchamp experience.
What is the standard shipping timeframe for orders?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn items in their original packaging. To initiate a return or exchange, please visit our online Return Portal and print your prepaid shipping label.
What payment methods do you accept?
Duchamp accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or ethically harvested wools, and we audit our factories annually for fair labor practices.
Can I modify or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of order placement. Please contact our support team immediately for assistance.